Return & Warranty Policy

American Eyecare Center is committed to providing you with the highest quality vision care, custom-crafted prescription eyewear, and contact lenses. Because all of our prescription lenses are custom-made to your unique medical and optical measurements, and professional services are rendered at the time of your visit, we enforce a strict policy regarding returns and warranties.

Non-Refundable Services and Products

• Professional Services: All professional exams, consultations, diagnostic testing, and medical evaluations are non-refundable, regardless of whether they are paid out-of-pocket or covered by vision/medical insurance.

• Insurance Benefits: Once insurance benefits have been applied and utilized for an exam, service, or product purchase, they cannot be reinstated, reused, or refunded by our office for the benefit year.

• Custom Eyewear & Contact Lenses: All prescription frames, custom prescription lenses (including single vision, progressive, anti-reflective coatings, tints, photochromic, polarized etc), and contact lenses are final sale and non-refundable, whether purchased out-of-pocket or utilizing insurance benefits.

Frame and Lens Warranties

We stand behind the craftsmanship and durability of our products. If you experience manufacturer defects, we offer the following warranty protections:

• Prescription Lens Remake Policy: If there is an intolerance to a new prescription verified by our doctor, or an error in the lab fabrication, we will re-evaluate and remake your lenses within 30 days of the original pickup date at no additional charge. (Note: Doctor-prescribed changes requested outside of a clinical error may incur standard material fees).

• Frame Manufacturer Warranty: Most frames include a 1-year manufacturer warranty covering defects in materials and workmanship. This warranty does not cover accidental breakage, scratching from normal wear and tear, or loss and theft.

• Contact Lens Exchanges: Unopened, undamaged, and unmarked contact lens boxes can be exchanged for a new prescription strength if your doctor changes your prescription within 60 days of purchase. Opened or expired boxes are ineligible for exchange.

Questions or Concerns?

If you have any questions regarding your prescription, product fit, or warranty coverage, please do not hesitate to contact our team directly at 301-589-7474 or visit our office.

Helping You See What Matters Most

American Eye Care Center is a one of the most well established practices in the Washington metropolitan offering the comprehensive services